Chapter

Knowledge Science, Engineering and Management

Volume 4798 of the series Lecture Notes in Computer Science pp 587-592

Service-Mining Based on Knowledge and Customer Databases

  • Yan LiAffiliated withThe Department of Mathematics and Computing,The University of Southern Queensland, QLD 4350
  • , Peng WenAffiliated withFaculty of Engineering and Surveying, The University of Southern Queensland, QLD 4350
  • , Hu WangAffiliated withSchool of Information System, Wuhan University of Technology, Wuhan
  • , Chunqiang GongAffiliated withSchool of Information System, Wuhan University of Technology, Wuhan

* Final gross prices may vary according to local VAT.

Get Access

Abstract

This paper addresses a service-mining technique and applies this technique to improve the services of vehicle service centers. We propose a service-mining system and its data structure to discover the most important services required through analyzing service records, feedback records and the available products. The system can improve the quality of mining automatically by updating mining strategies regularly.

Keywords

Service-mining Behavior prediction Vehicle service Customer Relationship Management