Abstract
Collaboration has become more important to global organizations as they handle the increasing dispersal of their activities across space, time, and organizational boundaries. How to get dispersed teams of knowledge workers and decision-makers to work together in more efficient and effective ways has driven organizational adoption and use of collaborative technologies. In this article, we discuss the nature of team collaboration and provide an overview of collaborative technologies that allow members to cope with the opportunities and challenges of cross-boundary work. Included in this overview are messaging, conferencing, and team collaborative applications. We also discuss the emergence of integrated collaborative environments, as well as other issues and trends that are influencing the collaboration marketplace.
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Massey, A. (2008). Collaborative Technologies. In: Handbook on Decision Support Systems 1. International Handbooks Information System. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-48713-5_17
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DOI: https://doi.org/10.1007/978-3-540-48713-5_17
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