Organizational Factors Affecting Knowledge Sharing Capabilities in E-government: An Empirical Study

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Abstract

E-government, a concept that emerged in the late 1990s, is facing challenging opportunities for improving public service delivery to individual citizens. The Internet, the World Wide Web, and other digital tools are transforming the ways in which business, the public, and government communicate, and altering citizen demand for government service delivery [6, 32]. Public expectations for fast and convenient service delivery and institutional needs for efficiency are motivating agencies to experiment with e-government ventures[4]. Modesitt[27] and Greeves[18] are among a growing number of researchers taking note of government use of the Internet, Geographic Information Systems (GIS), and Web technologies to establish external collaboration, civic engagement, networking, and customer service. E-government services are clearly expanding and will continue to do so; the speed at which the expansion occurs will be limited only by the speed at which technical and financial capacities evolve and organizational/managerial philosophies emerge.