Capturing the Ineffable: Collecting, Analysing, and Automating Web Document Quality Assessments
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- Ceolin D., Noordegraaf J., Aroyo L. (2016) Capturing the Ineffable: Collecting, Analysing, and Automating Web Document Quality Assessments. In: Blomqvist E., Ciancarini P., Poggi F., Vitali F. (eds) Knowledge Engineering and Knowledge Management. EKAW 2016. Lecture Notes in Computer Science, vol 10024. Springer, Cham
Automatic estimation of the quality of Web documents is a challenging task, especially because the definition of quality heavily depends on the individuals who define it, on the context where it applies, and on the nature of the tasks at hand. Our long-term goal is to allow automatic assessment of Web document quality tailored to specific user requirements and context. This process relies on the possibility to identify document characteristics that indicate their quality. In this paper, we investigate these characteristics as follows: (1) we define features of Web documents that may be indicators of quality; (2) we design a procedure for automatically extracting those features; (3) develop a Web application to present these results to niche users to check the relevance of these features as quality indicators and collect quality assessments; (4) we analyse user’s qualitative assessment of Web documents to refine our definition of the features that determine quality, and establish their relevant weight in the overall quality, i.e., in the summarizing score users attribute to a document, determining whether it meets their standards or not. Hence, our contribution is threefold: a Web application for nichesourcing quality assessments; a curated dataset of Web document assessments; and a thorough analysis of the quality assessments collected by means of two case studies involving experts (journalists and media scholars). The dataset obtained is limited in size but highly valuable because of the quality of the experts that provided it. Our analyses show that: (1) it is possible to automate the process of Web document quality estimation to a level of high accuracy; (2) document features shown in isolation are poorly informative to users; and (3) related to the tasks we propose (i.e., choosing Web documents to use as a source for writing an article on the vaccination debate), the most important quality dimensions are accuracy, trustworthiness, and precision.