Abstract
Research has shown that collaboration and co-creation among different groups of stakeholders add complexity and challenges to the innovation process. In this paper a study of co-creation in a multi-stakeholder innovation process is presented. The co-creation is explored and described from a boundary practice perspective. The empirical data presented in the study is based on a user-centric innovation project, Free2Ride, where researchers, developers and members of two equestrian clubs co-created a piece of ICT safety equipment consisting of a transmitter (on the horse) and a receiver (application on a smartphone) to be used by equestrian club members during their everyday riding activities. Three episodes were extracted from the empirical data and presented in the paper. From these episodes the researchers have identified four characteristics of the spanning of boundaries in co-creation from a boundary practice perspective. One of the contributions in the papers is a description of boundary practice-spanning. The research approach adopted in the study is the action case approach.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Eriksson, M., Niitamo, V.-P., Kulkki, S.: State-of-the-art in utilizing living labs approach to user-centric ICT innovation - a European approach (2005)
Chesbrough, H.W.: Open Innovation: The New Imperative for Creating and Profiting from Technology. Harvard Business School Press, Boston (2003)
Doolin, B., McLeod, L.: Sociomateriality and boundary objects in information systems development. Euro. J. Inf. Syst. 2012(21), 570–586 (2012)
Chesbrough, H.: The era of open innovation. In: Mayle, D. (ed.) Managing Innovation and Change. Sage, Thousand Oaks (2006)
Greenbaum, J., Kyng, M. (eds.): Design at Work: Cooperative Design of Computer Systems. Lawrence Erlbaum Associates, Hilsdale (1991)
Loebbecke, C., Powell, P.: Furthering distributed participative design. Scand. J. Inf. Syst. 21(1), 77–106 (2009)
Bergvall-Kåreborn, B., Ståhlbröst, A.: Living lab an open and user-centric design approach. In: Information and Communication Technologies, Society and Human Beings: Theory and Framework (2010)
Akkerman, S.F., Bakker, A.: Boundary crossing and boundary objects. Rev. Educ. Res. 81(2), 132–169 (2011)
Wenger, E.: Communities of Practice: Learning, Meaning, and Identity. Cambridge University Press, Cambridge (1999)
Vashist, R., McKay, J., Marshall, P.: How well do we understand boundary practices? Empirical evidence from a practice of business analysts. In: ECIS 2011, Helsinki (2011)
Hippel, E.V.: Democratizing Innovation. MIT Press, Cambridge (2005)
Chesbrough, H.: Open Service Innovation. Wiley, New York (2011). Ed. by Mayle, D.
Chesbrough, H., Vanhaverbeke, W., West, J.: Open Innovation: Researching a New Paradigm. Oxford University Press, New York (2006)
Bergvall-Kåreborn, B., et al.: A milieu for innovation – defining living labs. In: ISPIM 2009, New York (2009)
Hippel, E.V.: Horizontal innovation networks–by and for users. In: Industrial and Corporate Change. Oxford University Press (2007)
Hippel, E.V.: Democratizing innovation: the evolving phenomenon of user innovation. J. für Betriebswirtschaft 55(1), 63–78 (2005)
Ståhlbröst, A.: Forming future IT - the living lab way of user involvement. Department of Business Administration and Social Sciences, Luleå University of Technology, Luleå (2008)
Kyng, M.: Designing for cooperation: cooperating in design. Commun. ACM 34(12), 30–34 (1991)
Kensing, F., Simonsen, J., Boedker, K.: MUST: a method for participatory design. Hum.-Comput. Interact. 13, 167–198 (1998)
Piller, F., Ihl, C., Vossen, A.: A typology of customer co-creation in the innovation process. In: Hanekop, H., Wittke, V. (eds.) New Forms of Collaborate Production and Innovation: Economic, Social, Legal. Technical Characteristics and Conditions. Lichtenberg kolleg, Goettingen (2011)
Prahalad, C.K., Ramaswamy, V.: Co-creating unique value with customers. Strategy Leaders. 32(3), 4–9 (2004)
Grover, V., Kohli, R.: Cocreating IT value: new capabilities and metrics for multifirm environments. MIS Q. 36(1), 225–232 (2012)
Prahalad, C., Ramaswamy, V.: The co-creation connection. Strategy Bus. 27, 50–61 (2002)
Senge, P.: The Fifth Discipline: The Art & Practice of the Learning Organization. Broadway Business, New York (1994)
Prahalad, C.K., Ramaswamy, V.: Co-creation experiences: the next practice in value creation. J. Interact. Mark. 18(3), 5–14 (2004)
Avital, M., Lyytinen, K.: Track: Innovation Theory, Research and Practice in Information Systems (2010). http://www.ecis2011.fi/program/conference-tracks/innovation-theory-research-and-practice-in-information-systems/index.html. Cited 29 Nov 2010
Orlikowski, W.J.: Knowing in practice: enacting a collective capability in distributed organizing. Organ. Sci. 13(3), 249–273 (2002)
Wenger, E., Mcdermott, R., Snyder, W.M.: Cultivating Communities of Practice. Harvard Business School Press, Boston (2002)
Wenger, E.: Communities of practice: a brief introduction (2006)
Brown, J.S., Duguid, P.: Organizational learning and communities-of-practice: toward a unified view of working, learning, and innovation. Organ. Sci. 2(1), 40–57 (1991)
Cook, S.D.N., Brown, J.S.: Bridging epistemologies: the generative dance between organizational knowledge and organizational knowing. Organ. Sci. 10(4), 381–400 (1999)
Levina, N., Vaast, E.: The emergence of boundary spanning competence: implications for implementation and use of information systems. MIS Q. 29(2), 29 (2005)
Johansson, L.-O., Snis, U.L., Svensson, L.: Dynamics in an innovation boundary context: exploring a living lab process from a community of practice perspective. In: Molka-Danielsen, J. (ed.) Selected Papers of the 34th IRIS Seminar. Tapir Press, Molde (2011)
Star, S.: The structure of ill-structured solutions: boundary objects and heterogeneous distributed problem solving. In: Distributed Artificial Intelligence, vol. 2 (1990)
Star, S.L.: This is not a boundary object: reflections on the origin of a concept. Sci. Technol. Hum. Values 35(5), 601–617 (2010)
Pawlowski, S., Robey, D.: Bridging user organizations: knowledge brokering and the work of information technology professionals. MIS Q. 28(4), 645–672 (2004)
Myers, M.D.: Qualitative research in information systems. MIS Q. 21(2), 241 (1997)
Braa, K., Vidgen, R.: Action case: exploring the middle kingdom in information system research methods. In: 3rd Decennial Conference on Computers in Context: Joining Forces in Design, Aarhus, Denmark (1995)
Vidgen, R.: Balancing interpretation and intervention in information system research: the action case approach. In: Lee, A.S., Liebenau, J., DeGross, J.I. (eds.) Information Systems and Qualitative Research. IFIP, pp. 524–541. Springer, Heidelberg (1997)
Mingers, J.: Combining is research methods: towards a pluralist methodology. Inf. Syst. Res. 12(3), 240–259 (2001)
Schein, E.H.: The Clinical Perspective in Fieldwork. Qualitative Research Methods Series. SAGE Publications, Thousands Oaks (1987)
Vashist, R., McKay, J., Marshall, P.: The roles and practices of business analysts: a boundary practice perspective. In: Australasian Conference in Information Systems (ACIS 2010), Brisbane (2010)
Vashist, R., McKay, J., Marshall, P.: A framework to support the planning and implementation of work practice research: an example of using boundary practice lens on the work of business analysts. Syst. Signs Actions: Int. J. Commun. Inf. Technol. Work 5(1), 30–66 (2011)
Senge, P., et al.: The Fifth Discipline Fieldbook. Random House, London (1994)
Lave, J., Wenger, E.: Situated Learning: Legitimate Peripheral Participation. Cambridge University Press, Cambridge (1991)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2016 Springer International Publishing Switzerland
About this paper
Cite this paper
Johansson, LO., Snis, U.L., Svensson, L. (2016). A Boundary Practice Perspective on Co-creation of ICT Innovations. In: Lundh Snis, U. (eds) Nordic Contributions in IS Research. SCIS 2016. Lecture Notes in Business Information Processing, vol 259. Springer, Cham. https://doi.org/10.1007/978-3-319-43597-8_8
Download citation
DOI: https://doi.org/10.1007/978-3-319-43597-8_8
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-43596-1
Online ISBN: 978-3-319-43597-8
eBook Packages: Business and ManagementBusiness and Management (R0)