Optimizing the Publication Flow of Touristic Service Providers on Multiple Social Media Channels

Conference paper

DOI: 10.1007/978-3-319-28231-2_16

Cite this paper as:
Akbar Z., Toma I., Fensel D. (2016) Optimizing the Publication Flow of Touristic Service Providers on Multiple Social Media Channels. In: Inversini A., Schegg R. (eds) Information and Communication Technologies in Tourism 2016. Springer, Cham

Abstract

In a multi-channel online communication environment, dissemination of high quality content to multiple channels is a necessity. With the intention of actively communicating and engaging with the audiences on each channel, content should be disseminated to as many channels as possible. Due to the heterogeneity of channels’ specifications, the challenge is to find the best possible combination of which content should be disseminated to which channel. In this paper we introduce an approach so called publication flow as a structured way of disseminating content to multiple channels. The proposed approach enables multiple channels content dissemination and at the same time maximizes the dissemination main objective of reaching the widest audiences possible. By defining the challenge as a minimum cost flow problem, an optimal publication flow can be achieved by minimizing the costs (technical, effectiveness and social) of disseminating a particular type of content to a particular channel. We employ our approach to analyse and evaluate how content is disseminated to various social media channels within the tourism industry.

Keywords

Multi-channel Publication flow Linear optimization Social media 

Copyright information

© Springer International Publishing Switzerland 2016

Authors and Affiliations

  1. 1.Semantic Technology Institute (STI) InnsbruckUniversity of InnsbruckInnsbruckAustria

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