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Clinical Informatics Study Guide pp 135–161Cite as

Clinical Workflow Analysis, Process Redesign, and Quality Improvement

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Abstract

Healthcare workflow is driven by individual, organizational, and societal factors. The resulting complexity and high variability make it challenging to examine workflow in healthcare delivery settings. In this chapter, the authors introduce relevant theories, frameworks, principles, tools, and techniques to guide both (a) workflow examination and (b) systematic organizational interventions for workflow redesign. These theories, frameworks, principles, tools, and techniques can be applied to diverse settings to improve the quality and safety of healthcare delivery.

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Author information

Authors and Affiliations

  1. College of Nursing, University of Colorado-Denver, Anschutz Medical Campus, Campus Box 288-18 Education 2 North Building, 13120 E. 19th Avenue Room 4121, Aurora, CO, 80015, USA

    Mustafa Ozkaynak PhD

  2. Department of Biomedical Informatics, Vanderbilt University School of Medicine, 2525 West End Ave #1475, Nashville, TN, 37211-1212, USA

    Kim M. Unertl PhD, MS

  3. Foisie School of Business, Worcester Polytechnic Institute, 100 Institute Road, Worcester, MA, 01609, USA

    Sharon A. Johnson PhD, MS

  4. School of Biomedical Informatics/School of Nursing, The University of Texas Health Science Center at Houston, 7000 Fannin, Suite 600, Houston, TX, 77030, USA

    Juliana J. Brixey PhD, MPH, MSN, RN

  5. Center for the Advancement of Health IT, RTI International, 230 W Monroe Street #2100, Chicago, IL, 60606, USA

    Saira N. Haque PhD, MHSA

Authors
  1. Mustafa Ozkaynak PhD
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  2. Kim M. Unertl PhD, MS
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  3. Sharon A. Johnson PhD, MS
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  4. Juliana J. Brixey PhD, MPH, MSN, RN
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  5. Saira N. Haque PhD, MHSA
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Corresponding author

Correspondence to Mustafa Ozkaynak PhD .

Editor information

Editors and Affiliations

  1. Department of Emergency Medicine, Indiana University, Indianapolis, Indiana, USA

    John T. Finnell

  2. Richard M. Fairbank School of Public Health, Indiana University, Indianapolis, USA

    Brian E. Dixon

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Ozkaynak, M., Unertl, K.M., Johnson, S.A., Brixey, J.J., Haque, S.N. (2016). Clinical Workflow Analysis, Process Redesign, and Quality Improvement. In: Finnell, J., Dixon, B. (eds) Clinical Informatics Study Guide. Springer, Cham. https://doi.org/10.1007/978-3-319-22753-5_7

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  • DOI: https://doi.org/10.1007/978-3-319-22753-5_7

  • Publisher Name: Springer, Cham

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  • Online ISBN: 978-3-319-22753-5

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