Human-Computer Interaction

INTERACT 2015: Human-Computer Interaction – INTERACT 2015 pp 219-236

Gamification of Online Surveys: Design Process, Case Study, and Evaluation

  • Johannes Harms
  • Stefan Biegler
  • Christoph Wimmer
  • Karin Kappel
  • Thomas Grechenig
Conference paper

DOI: 10.1007/978-3-319-22701-6_16

Part of the Lecture Notes in Computer Science book series (LNCS, volume 9296)
Cite this paper as:
Harms J., Biegler S., Wimmer C., Kappel K., Grechenig T. (2015) Gamification of Online Surveys: Design Process, Case Study, and Evaluation. In: Abascal J., Barbosa S., Fetter M., Gross T., Palanque P., Winckler M. (eds) Human-Computer Interaction – INTERACT 2015. INTERACT 2015. Lecture Notes in Computer Science, vol 9296. Springer, Cham

Abstract

Online surveys are an important means of data collection in marketing and research, but conventional survey designs are often perceived as dull and unengaging, resulting in negative respondent behavior. Gamification has been proposed to make online surveys more pleasant to fill and, consequently, to improve the quality of survey results. This work applied gamification to an existing survey targeted at teenagers and young adults. The gamified survey was evaluated in a study with 60 participants regarding the psychological and behavioral outcomes of gamification. Results indicate that gamification successfully increased the users’ perceived fun, the average time spent, as well as their willingness to use and recommend the survey, without introducing a strong bias in survey results, albeit with a lower overall response rate.

Keywords

Gamification Online surveys Questionnaires Evaluation 

Copyright information

© IFIP International Federation for Information Processing 2015

Authors and Affiliations

  • Johannes Harms
    • 1
  • Stefan Biegler
    • 1
  • Christoph Wimmer
    • 1
  • Karin Kappel
    • 1
  • Thomas Grechenig
    • 1
  1. 1.INSO Research GroupVienna University of TechnologyViennaAustria

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