Human-Computer Interaction

INTERACT 2015: Human-Computer Interaction – INTERACT 2015 pp 9-26

Non-response, Social Exclusion, and False Acceptance: Gatekeeping Tactics and Usability Work in Free-Libre Open Source Software Development

Conference paper

DOI: 10.1007/978-3-319-22698-9_2

Part of the Lecture Notes in Computer Science book series (LNCS, volume 9298)
Cite this paper as:
Rajanen M., Iivari N., Lanamäki A. (2015) Non-response, Social Exclusion, and False Acceptance: Gatekeeping Tactics and Usability Work in Free-Libre Open Source Software Development. In: Abascal J., Barbosa S., Fetter M., Gross T., Palanque P., Winckler M. (eds) Human-Computer Interaction – INTERACT 2015. INTERACT 2015. Lecture Notes in Computer Science, vol 9298. Springer, Cham

Abstract

Usability is an important aspect of Free-Libre Open Source Software (FLOSS), but barriers exist for usability specialists’ participation in such projects. Organizational boundary literature is interested in the tensions of online communities, including FLOSS communities. While this literature recognizes the importance of managing boundaries in online communities, little empirical research has been conducted on actual gatekeeping tactics project members perform against outsiders’ contributions. Based on several years of engaged research with FLOSS projects, we characterize three gatekeeping tactics in FLOSS projects: non-response, social exclusion, and false acceptance. They all have hindered usability work. We also offer examples of usability specialists and their contributions succeeding in avoiding these gatekeeping tactics in FLOSS projects. This paper provides an important contribution to the boundary management literature through detailed examination of gatekeeping tactics in action, as well as to the Human Computer Interaction literature interested in contributing to FLOSS projects through usability work.

Keywords

Usability specialist FLOSS Boundary management Gatekeeping 

Copyright information

© IFIP International Federation for Information Processing 2015

Authors and Affiliations

  1. 1.Department of Information Processing ScienceUniversity of Oulu, Oulun yliopistoOuluFinland

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