International Conference on User Modeling, Adaptation, and Personalization

UMAP 2015: User Modeling, Adaptation and Personalization pp 350-356

Understanding Real-Life Website Adaptations by Investigating the Relations Between User Behavior and User Experience

  • Mark P. Graus
  • Martijn C. Willemsen
  • Kevin Swelsen
Conference paper

DOI: 10.1007/978-3-319-20267-9_30

Volume 9146 of the book series Lecture Notes in Computer Science (LNCS)
Cite this paper as:
Graus M.P., Willemsen M.C., Swelsen K. (2015) Understanding Real-Life Website Adaptations by Investigating the Relations Between User Behavior and User Experience. In: Ricci F., Bontcheva K., Conlan O., Lawless S. (eds) User Modeling, Adaptation and Personalization. UMAP 2015. Lecture Notes in Computer Science, vol 9146. Springer, Cham

Abstract

We study how a website adaptation based on segment predictions from click streams affects visitor behavior and user experience. Through statistical analysis we investigate how the adaptation changed actual behavior. Through structural equation modeling of subjective experience we answer why the change in behavior occurred. The study shows the value of using survey data for constructing and evaluating predictive models. It additionally shows how a website adaptation influences user experience and how this in turn influences visitor behavior.

Keywords

Online adaptation Visitor behavior User experience Online behavior Online segmentation Structural equation modeling 

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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Mark P. Graus
    • 1
  • Martijn C. Willemsen
    • 1
  • Kevin Swelsen
    • 1
  1. 1.Human-Technology Interaction GroupEindhoven University of TechnologyEindhovenThe Netherlands