Positive Impact of Collaborative Chat Participation in an edX MOOC

  • Oliver Ferschke
  • Diyi Yang
  • Gaurav Tomar
  • Carolyn Penstein Rosé
Conference paper

DOI: 10.1007/978-3-319-19773-9_12

Volume 9112 of the book series Lecture Notes in Computer Science (LNCS)
Cite this paper as:
Ferschke O., Yang D., Tomar G., Rosé C.P. (2015) Positive Impact of Collaborative Chat Participation in an edX MOOC. In: Conati C., Heffernan N., Mitrovic A., Verdejo M. (eds) Artificial Intelligence in Education. AIED 2015. Lecture Notes in Computer Science, vol 9112. Springer, Cham

Abstract

A major limitation of the current generation of MOOCs is a lack of opportunity for students to make use of each other as resources. Analyses of attrition and learning in MOOCs both point to the importance of social engagement for motivational support and overcoming difficulties with material and course procedures. In this paper we evaluate an intervention that makes synchronous collaboration opportunities available to students in an edX MOOC. We have implemented a Lobby program that students can access via a live link at any time. Upon entering the Lobby, they are matched with other students that are logged in to it. Once matched, they are provided with a link to a chat room where they can work with their partner students on a synchronous collaboration activity, supported by a conversational computer agent. Results of a survival model in which we control for level of effort suggest that having experienced a collaborative chat is associated with a slow down in the rate of attrition over time by a factor of two. We discuss implications for design, limitations of the current study, and directions for future research.

Keywords

Collaborative reflection Survival analysis Massive open online courses 

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Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  • Oliver Ferschke
    • 1
  • Diyi Yang
    • 1
  • Gaurav Tomar
    • 1
  • Carolyn Penstein Rosé
    • 1
  1. 1.Carnegie Mellon UniversityPittsburghUSA