Social Network Analysis in the Enterprise: Challenges and Opportunities

  • Valentin Burger
  • David Hock
  • Ingo Scholtes
  • Tobias Hoßfeld
  • David Garcia
  • Michael Seufert
Conference paper

DOI: 10.1007/978-3-319-09378-9_7

Part of the book series Springer Proceedings in Complexity (SPCOM)
Cite this paper as:
Burger V., Hock D., Scholtes I., Hoßfeld T., Garcia D., Seufert M. (2014) Social Network Analysis in the Enterprise: Challenges and Opportunities. In: Zweig K., Neuser W., Pipek V., Rohde M., Scholtes I. (eds) Socioinformatics - The Social Impact of Interactions between Humans and IT. Springer Proceedings in Complexity. Springer, Cham

Abstract

Enterprise social software tools are increasingly being used to support the communication and collaboration between employees, as well as to facilitate the collaborative organisation of information and knowledge within companies. Not only do these tools help to develop and maintain an efficient social organisation, they also produce massive amounts of fine-grained data on collaborations, communication and other forms of social relationships within an enterprise. In this chapter, we argue that the availability of these data provides unique opportunities to monitor and analyse social structures and their impact on the success and performance of individuals, teams, communities and organisations. We further review methods from the planning, design and optimisation of telecommunication networks and discuss challenges arising when wanting to apply them to optimise the structure of enterprise social networks.

Copyright information

© Springer International Publishing Switzerland 2014

Authors and Affiliations

  • Valentin Burger
    • 1
  • David Hock
    • 1
  • Ingo Scholtes
    • 2
  • Tobias Hoßfeld
    • 1
  • David Garcia
    • 2
  • Michael Seufert
    • 1
  1. 1.Institute of Computer ScienceUniversity of WürzburgWürzburgGermany
  2. 2.ETH ZürichZürichSwitzerland