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Performance Measurement of Higher Education Information System Using IT Balanced Scorecard

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Intelligent Information and Database Systems (ACIIDS 2014)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 8397))

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Abstract

Extensive research was conducted at a private university in Indonesia into the performance of the higher education information system, called SIPERTI. The IT Balanced Scorecard framework consisting of its four perspectives: Corporate Contribution, User Orientation, Operational Excellence, and Future Orientation was employed to assess the system. The study was accomplished in the form of a questionnaire composed of five-point Likert scale statements. The questionnaire was addressed to the members of the faculties and staff of the university who used SIPERTI in their everyday work. The data obtained was statistically analysed including the tests of reliability and validity. A structured interview which followed the questionnaire allowed for the formulation of recommendations on SIPERTI performance improvement.

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Author information

Authors and Affiliations

  1. Universitas Multimedia Nusantara, Jakarta, Indonesia

    Nunik Afriliana

  2. Bina Nusantara University, Jakarta, Indonesia

    Ford Lumban Gaol

Authors
  1. Nunik Afriliana
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  2. Ford Lumban Gaol
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Editor information

Editors and Affiliations

  1. Institute of Informatics, Wrocław University of Technology, Wybrzeże Wyspiańskiego 27, 50-370, Wrocław, Poland

    Ngoc Thanh Nguyen  & Bogdan Trawiński  & 

  2. Faculty of Engineering, Department of Computer Engineering, King Mongkut’s Institute of Technology Ladkrabang, 10520, Bangkok, Thailand

    Boonwat Attachoo

  3. Software Engineering Program, King Mongkut’s Institute of Technology Ladkrabang, 10520, Bangkok, Thailand

    Kulwadee Somboonviwat

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© 2014 Springer International Publishing Switzerland

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Afriliana, N., Gaol, F.L. (2014). Performance Measurement of Higher Education Information System Using IT Balanced Scorecard. In: Nguyen, N.T., Attachoo, B., Trawiński, B., Somboonviwat, K. (eds) Intelligent Information and Database Systems. ACIIDS 2014. Lecture Notes in Computer Science(), vol 8397. Springer, Cham. https://doi.org/10.1007/978-3-319-05476-6_42

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  • DOI: https://doi.org/10.1007/978-3-319-05476-6_42

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-05475-9

  • Online ISBN: 978-3-319-05476-6

  • eBook Packages: Computer ScienceComputer Science (R0)

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