Skip to main content
SpringerLink
Log in

Exposition

  • Chapter
  • First Online:
Book cover Process-Oriented Dynamic Capabilities

Part of the book series: SpringerBriefs in Information Systems ((BRIEFSINORMAT))

  • 985 Accesses

Abstract

In today’s networked service society, service innovation becomes increasingly important. In 2012, the creation of new services was among the top five global business strategies (Gartner Inc. 2012).

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 39.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Armistead, C., & Machin, S. (1997). Implications of business process management for operations management. International Journal of Operations and Production Management, 17(9), 886–898.

    Article  Google Scholar 

  • Armistead, C., & Machin, S. (1998). Business process management: Implications for productivity in multi-stage service networks. International Journal of Service Industry Management, 9(4), 323–336.

    Article  Google Scholar 

  • Berry, L. L., Shankar, V., Parish, J. T., Cadwallader, S., & Dotzel, T. (2006). Creating new markets through service innovation. MIT Sloan Management Review, 47(2), 56–63.

    Google Scholar 

  • Bitner, M. J., Ostrom, A. L., & Morgan, F. N. (2008). Service blueprinting: A practical technique for service innovation. California Management Review, 50(3), 66–95.

    Article  Google Scholar 

  • Bullinger, H.-J., Fähnrich, K.-P., & Meiren, T. (2003). Service engineering: Methodical development of new service products. International Journal of Production Economics, 85(3), 275–287.

    Article  Google Scholar 

  • Enterprise and Industry Magazine (2011). Service innovation can give Europe a cutting edge. In European Union Enterprise and Industry Magazine.

    Google Scholar 

  • Gartner Inc. (2012). Amplifying the Enterprise: Insights from the 2012 Gartner CIO Agenda Report.

    Google Scholar 

  • Hipp, C., Tether, B. S., & Miles, I. (2000). The incidence and effects of innovation in services: Evidence from Germany. International Journal of Innovation Management, 4(4), 417–453.

    Google Scholar 

  • Katzan, H. (2008). Service science: Concepts, technology, management. New York: iUniverse.

    Google Scholar 

  • Loftus, T. (2013). CIOs: Hardwire to the business. Retrieved January 28, 2013, from http://blogs.wsj.com/cio/2013/01/17/cios-hardwire-to-the-business/

  • Maglio, P. P., & Spohrer, J. (2007). Fundamentals of service science. Journal of the Academy of Marketing Science, 36(1), 18–20.

    Article  Google Scholar 

  • Maleyeff, J. (2011). Factors impacting innovation in new service offerings. Journal of Service Science and Management, 4(2), 111–117.

    Article  Google Scholar 

  • Melão, N., & Pidd, M. (2000). A conceptual framework for understanding business processes and business process modelling. Information Systems Journal, 10(2), 105–129.

    Article  Google Scholar 

  • Niehaves, B., Plattfaut, R., & Becker, J. (2010). Does your business process management (still) fit the market?—a dynamic capability perspective on BPM strategy development. In Proceedings of the 16th Americas Conference on Information Systems (AMCIS), Lima, Peru.

    Google Scholar 

  • Pöppelbuß, J., Plattfaut, R., Ortbach, K., Malsbender, A., Voigt, M., Niehaves, B., et al. (2011). Service innovation capability: Proposing a new framework. In Proceedings of the 3rd International Symposium on Services Science (ISSS) in conjunction with the Federated Conference on Computer Science and Information Systems (FedCSIS), Szczecin, Poland.

    Google Scholar 

  • Pritchard, J.-P., & Armistead, C. (1999). Business process management—lessons from European business. Business Process Management Journal, 5(1), 10–32.

    Article  Google Scholar 

  • PwC (2013). 16th Annual Global CEO Survey: Dealing with disruption, adapting to survive and thrive.

    Google Scholar 

  • Rosemann, M., De Bruin, T., & Power, B. (2006). A model to measure business process management maturity and improve performance. In J. Jeston & J. Nelis (Eds.), Business process management: Practical guidelines to successful implementations (pp. 299–315). Burlington: Butterworth Heinemann.

    Google Scholar 

  • Smart, P. A., Maddern, H., & Maull, R. S. (2009). Understanding business process management: Implications for theory and practice. British Journal of Management, 20(4), 491–507.

    Article  Google Scholar 

  • Teece, D. J., Pisano, G., & Shuen, A. (1997). Dynamic capabilities and strategic management. Strategic Management Journal, 18(7), 509–533.

    Article  Google Scholar 

  • Tether, B. S. (2002). The sources and aims of innovation in services: Variety between and within sectors. Economics of Innovation and New Technology, 12(6), 481–505.

    Article  Google Scholar 

  • Zairi, M. (1997). Business process management: A boundaryless approach to modern competitiveness. Business Process Management Journal, 3(1), 64–80.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. European Research Center for Information Systems (ERCIS), Westfälische Wilhelms-Universität Münster, Münster, Germany

    Ralf Plattfaut

Authors
  1. Ralf Plattfaut
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Ralf Plattfaut .

Rights and permissions

Reprints and permissions

Copyright information

© 2014 The Author(s)

About this chapter

Cite this chapter

Plattfaut, R. (2014). Exposition. In: Process-Oriented Dynamic Capabilities. SpringerBriefs in Information Systems. Springer, Cham. https://doi.org/10.1007/978-3-319-03251-1_1

Download citation

Publish with us

Policies and ethics

Search

Navigation