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The Interplay of Web 2.0 and Collaboration Support Systems: Leveraging Synergies

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From CSCW to Web 2.0: European Developments in Collaborative Design

Part of the book series: Computer Supported Cooperative Work ((CSCW))

Abstract

In recent years, we have experienced the rise of so-called Web 2.0 applications, in which a large number of users voluntarily engage in collaborative work. The characteristics of Web 2.0 can be best described as an “architecture of participation” (O’Reilly 2005), which includes simplicity of usage, immediate feedback on UI and structural level, and valuing each user’s contributions (Grudin 2006; Kittur et al. 2007). Web 2.0 orchestrates available technology in a way that encourages users to participate actively as its architecture of participation helps to balance effort and benefit even in work-related settings. The success of these applications – e.g., Wikis, Word Processors on the Web, or Social Tagging systems – supports this point of view. This immediately leads to the question whether Web 2.0 applications are the new generation of collaboration support systems.

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Notes

  1. 1.

    See (Millen et al. 2007) for an example on how social bookmarking services can be applied to improve search for information sources and social navigation in a corporate environment.

  2. 2.

    It should be noted that some types of Web 2.0 applications such as Social Networking provide sufficient awareness support, whereas such support has to be improved in, e.g., Social Tagging and Applications on the Web.

  3. 3.

    Google docs & spreadsheets provide an online word processor (http://docs.google.com).

  4. 4.

    The “WikiWikiWeb” is still alive and can be found at Ward Cunningham’s company web site (http://c2.com/cgi/wiki?WikiWikiWeb).

  5. 5.

    The Wikipedia Foundation provides online encyclopedias in a multitude of languages and is nowadys one of the most popular sites on the web (http://wikipedia.org).

  6. 6.

    Delicious is a tagging sites managing bookmarks of users (http://delicious.com).

  7. 7.

    The Flickr tagging service manages photographs of users (http://flickr.com).

  8. 8.

    Flickr started out as a typical narrow tagging mechanism. Nowadays, a user’s friends are also allowed to assign tags to his or her content. However, this still differs from the situation of broad tagging.

  9. 9.

    CiteULike and Bibsonomy offer tagging for scientific resources such as articles and papers (http://www.citeulike.org, http://bibsonomy.org).

  10. 10.

    While Gamma et al. (1995) made patterns popular, in the context of this chapter it should be noticed that the motiviation for the above-mentioned “WikiWikiWeb” was to provide a design pattern respository and discussion space.

  11. 11.

    A huge choice of patterns related tot he field of HCI can be seen at, e.g., http://www.hcipatterns.org/patterns.html.

  12. 12.

    It should be noticed, however, that there are existing approaches allowing for, e.g., content editing such as GROVE (Ellis et al. 2006), but these do not include the full set offered by secondary tools such as word processors.

  13. 13.

    Netvibes is a portal that is capable of hosting a user-defined collection of widgets (http://netvibes.com).

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Acknowledgments

This work has benefited from and was inspired by the contributions of others. We would like to thank all members of IMTM at the University of Bochum and the student groups who contributed to the Co-Writer and Tagging prototypes. Special thanks go to the K2 development team, namely Peter Schyma and Gergana Nalbantova, for their efforts in integrating all the ideas mentioned in this paper into the system.

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Authors and Affiliations

  1. Information and Technology Management, Ruhr University of Bochum, Bochum, Germany

    Michael Prilla & Carsten Ritterskamp

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  1. Michael Prilla
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  2. Carsten Ritterskamp
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Correspondence to Michael Prilla .

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  1. Dept. Sociology, Manchester Metropolitan University, Oxford Road, Manchester, M15 6LL, United Kingdom

    David Randall

  2. Institut Charles Delaunay, Université de Technologie de Troyes, rue Marie Curie 12, Troyes CX, 10010, France

    Pascal Salembier

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Prilla, M., Ritterskamp, C. (2010). The Interplay of Web 2.0 and Collaboration Support Systems: Leveraging Synergies. In: Randall, D., Salembier, P. (eds) From CSCW to Web 2.0: European Developments in Collaborative Design. Computer Supported Cooperative Work. Springer, London. https://doi.org/10.1007/978-1-84882-965-7_10

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  • DOI: https://doi.org/10.1007/978-1-84882-965-7_10

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