Abstract
By the end of the chapter, the reader is expected to have better clarity on the following outlined aspects:
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- 1.
Frederick Taylor (March 20, 1856 to March 21, 1915), an American mechanical engineer who actively sought to improve industrial efficiency. He was regarded as the torchbearer of scientific management and one of the first management consultants. Taylor, also known for his “Efficiency Movement,” was highly influential in the Progressive Era.
- 2.
Six Sigma was an approach created by Motorola in 1980s but gained popularity owing to General Electric in 1990s. “Six Sigma” essentially implies one output defect being within six standard deviations from the mean process output of a particular process, based either on customer-specified “mean” or industry standards. It typically focuses on relatively small work processes, thus presumes incremental improvement rather than radical change.
Bibliography
Jeston J, Nelis J (2007) Business process management—practical guidelines to successful implementations. Elsevier publication, New York, USA
Process Life Cycle Engineering http://www.usc.edu/dept/ATRIUM/Papers/Process_Life_Cycle.html
Process Life Cycle and Project Life Cycle Partnership http://www.bpminstitute.org/articles/article/article/the-process-life-cycle-and-project-life-cycle-partnership.html
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Mohapatra, S. (2013). Business Process Management (Process Life Cycle, Process Maturity). In: Business Process Reengineering. Management for Professionals. Springer, Boston, MA. https://doi.org/10.1007/978-1-4614-6067-1_4
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DOI: https://doi.org/10.1007/978-1-4614-6067-1_4
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