• Are there differences in the range of processing complexity for fire versus EMS calls for aid?

  • Are there differences in the efficiency of processing algorithms for fire versus EMS calls for aid?

  • Does the nature and complexity of calls vary by time of day?

  • Are fire versus EMS calls for aid similarly classified and processed as “emergency” responses?

  • How much transmission delay is typically introduced between dispatcher initiation and ERF notification of an alarm?

  • How does advanced technology impact alarm handling times?

    • CAD to CAD interfaces among PSAPs and response agencies

    • Enhanced mapping data/software

    • Call taker/Dispatcher workflow analysis

  • How does the method of alarm notification affect ERU crew turnout times?

    • Automated dispatch messaging/locution systems

  • What are the variations in ERU crew turnout times based on the perceived severity of the emergency?