Abstract
On today’s market of continuous technology advancements, increased globalization and constant competitive pressure, companies mostly rely on information systems and automation of business processes and their improvements. Timely and correct decision making is essential in every business environment, and the telecommunication industry in particular it is in urgent need of capital investment and development plan resolutions. Moreover, the complexity of the processes in the telecommunication industry requires a concept of their improvement and an approach to achieving operational excellence which is recognized in the Six Sigma methodology. The objective of this work is to show operational improvement of a fixed network planning process derived from Six Sigma knowledge, methods, and tools. The Model for quantification of benefits for the given investment in access network and possible ways to identify the best locations for investment based on conclusions drawn from raw data will be presented.
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© 2013 Springer-Verlag London
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Krčelić, G., Štifanić, S., Meden, M. (2013). Application of Six Sigma Methodology and Use of Data in Decision Making in the Fixed Line Planning Process. In: Cetindamar, D., Daim, T., Beyhan, B., Basoglu, N. (eds) Strategic Planning Decisions in the High Tech Industry. Springer, London. https://doi.org/10.1007/978-1-4471-4887-6_13
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DOI: https://doi.org/10.1007/978-1-4471-4887-6_13
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