Abstract
HCD is not about human factors and ergonomics as a discipline that is used when systems are already designed and developed to fix cosmetic design flaws. HCD is not a refinement of human-computer interface design, techniques and tools. HCD is about reinventing engineering and design into a single discipline that integrates technology, organization and people. HCD is a discipline that enables the generation of more appropriate high-level requirements that lead to successful products. HCD recognizes that in any innovation there will be emergent properties that need to be identified. HCD supports incremental refinement of the integration of technology, organization and people (iTOP) towards maturity. HCD of life-critical systems is necessarily based on human-in-the-loop simulations in order to understand intimate relationships between technology, organization and people, and identify emergent properties.
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Boy, G. (2013). Conclusion. In: Orchestrating Human-Centered Design. Springer, London. https://doi.org/10.1007/978-1-4471-4339-0_9
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