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Contract Clarity and Usability through Visualization

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Abstract

In the crafting of commercial contracts, many participants are involved, often professionals from different countries and backgrounds. The challenge, then, is to achieve a balance between the business and legal requirements and to facilitate communication and coordination. While some contracts may need to work as evidence in court, most contracts do not. Instead, they need to work as business tools for the parties so they get the results they want to accomplish. Still today, most contracts seem to be written by lawyers for lawyers, the goal being water-tight and legally “perfect” documents. Such documents are not easy to read, comprehend, or implement. If implementation fails, business and legal problems will follow. To promote business success and prevent unnecessary problems, contracts should be crafted and communicated in more user-friendly ways. This requires overcoming a number of challenges, both perceived and real.

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Notes

  1. 1.

    Aalto University was created through the merger of three Finnish universities in 2010: Helsinki School of Economics, University of Technology, and the University of Art and Design Helsinki. The combination has opened up new possibilities for multi-disciplinary education and research.

  2. 2.

    The project looks into contracting in the Finnish Metals and Engineering Competence Cluster (FIMECC) as part of User Experience & Usability in Complex Systems (UXUS), a 5 year research program financed by participating companies and Tekes, the Finnish Funding Agency for Technology and Innovation.

  3. 3.

    In addition to the English language version, the EESC Opinion is also available in all other official EU languages: 23 languages altogether. The Section for the Single Market, Production and Consumption, under the leadership of Jorge Pegado Liz, was responsible for preparing EESC’s work on the topic, and the author of this chapter, Helena Haapio, acted as Expert in this work.

  4. 4.

    For the Parties’ English language SSA, see http://www.crtc.gc.ca/public/partvii/2005/8690/rogers/051102.pdf. The French language version of Clause 8.1 of the model SSA is cited at http://www.crtc.gc.ca/eng/archive/2007/dt2007-75.htm.

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Acknowledgements

Part of the work presented in this Chapter was carried out in the FIMECC research program User Experience & Usability in Complex Systems (UXUS) financed by Tekes, the Finnish Funding Agency for Technology and Innovation, and participating companies.

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    Helena Haapio

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    Francis T. Marchese

  2. Institute for Computing Research, London South Bank University, Research Unit, 103 Borough Road, London, SE1 0AA, United Kingdom

    Ebad Banissi

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Haapio, H. (2013). Contract Clarity and Usability through Visualization. In: Marchese, F., Banissi, E. (eds) Knowledge Visualization Currents. Springer, London. https://doi.org/10.1007/978-1-4471-4303-1_4

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