Abstract
In network utilities, maintenance-related processes and activities require high levels of coordination and integration. In our framework we will design activities and define a standardized process government to be in the best possible position to fulfil agreed internal and external service levels. This requires that, inside the operative processes definition, the main activities will be described with the aim of facilitating their computational implementation.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Golinsky E (1992) Bi-directional communication for remote metering and sophisticated tariffication. IEEE Conference Publication, New York, vol 367, pp 228–2324
Higgins LR, Mobley RK, Smith R (2002) Maintenance egineering handbook. 6th edn. McGraw-Hill, New York
ISO12207 (2008) CCIT X.701. Systems and software engineering—Software life cycle processes. International Standards for Business, Government and Society. ss(http://www.iso.org)
ITSMF, IT Service Management Forum (2010) ITIL v3. Information Technology Infrastructure Library. http://www.itsmfi.org
Moubray J (1997) Reliability-centered maintenance. Industrial Press
Pintelon L, Parodi-Herz A (2008) Maintenance: an evolutionary perspective in complex system. In: Kobbacy KAH, Murthy DNP (eds) Maintenance handbook. Springer, London
Tanenbaum AS (2004) Computer networks. Prentice Hall, New Jersey
Van Vliet B, Chappells H, Shove E (2005) Infrastructures of consumption: environmental innovation in the utility industries. Earthscan Publications Limited, London. ISBN 1-85383-996-5
Author information
Authors and Affiliations
Rights and permissions
Copyright information
© 2012 Springer-Verlag London
About this chapter
Cite this chapter
Fernández, J.F.G., Márquez, A.C. (2012). Monitoring Services. In: Maintenance Management in Network Utilities. Springer Series in Reliability Engineering. Springer, London. https://doi.org/10.1007/978-1-4471-2757-4_7
Download citation
DOI: https://doi.org/10.1007/978-1-4471-2757-4_7
Published:
Publisher Name: Springer, London
Print ISBN: 978-1-4471-2756-7
Online ISBN: 978-1-4471-2757-4
eBook Packages: EngineeringEngineering (R0)