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Computer-Based Diagnostics and Systematic Analysis of Knowledge pp 159–173Cite as

Performance Categories: Task-Diagnostic Techniques and Interfaces

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Abstract

The application of diagnostic techniques must consider two major factors: the type of expected human performance task and the diagnostic delivery interface. This chapter describes two major categories of human performance that require different diagnostic techniques: (1) prescribed tasks and (2) discretionary tasks. We then describe alternative interfaces that can be used in diagnostic situations for these performance categories, including hierarchical prerequisite templates, text chat bots, and embodied conversational agents.

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Authors and Affiliations

  1. Rochester Institute of Technology, Rochester, NY, USA

    Michael Yacci

Authors
  1. Michael Yacci
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Correspondence to Michael Yacci .

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Editors and Affiliations

  1. Abt. Lernforschung, Universität Freiburg, Rempartstr. 11, Freiburg, 79085, Germany

    Dirk Ifenthaler

  2. Abt. Lernforschung, Universität Freiburg, Rempartstr. 11, Freiburg, 79085, Germany

    Pablo Pirnay-Dummer

  3. Inst. Erziehungswissenschaft, Univ. Freiburg, Freiburg, 79085, Germany

    Norbert M. Seel

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Yacci, M. (2010). Performance Categories: Task-Diagnostic Techniques and Interfaces. In: Ifenthaler, D., Pirnay-Dummer, P., Seel, N. (eds) Computer-Based Diagnostics and Systematic Analysis of Knowledge. Springer, Boston, MA. https://doi.org/10.1007/978-1-4419-5662-0_9

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