Abstract
The investigation conducted on the state of the art was performed through analysis of the most important instruments available in the literature and practice for the measurement of quality in services, especially focused on the extension of these approaches to the management of quality in the field of maintenance services. This also referred in particular to cases where these services are entrusted to third parties through global service contracts.
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© 2011 Springer-Verlag London Limited
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Fedele, L. (2011). Model for the Overall Evaluation of Management and Maintenance Contracts (by Lorenzo Fedele and Massimo Concetti). In: Methodologies and Techniques for Advanced Maintenance. Springer, London. https://doi.org/10.1007/978-0-85729-103-5_8
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DOI: https://doi.org/10.1007/978-0-85729-103-5_8
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Publisher Name: Springer, London
Print ISBN: 978-0-85729-102-8
Online ISBN: 978-0-85729-103-5
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