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Improving Organizational Performance by Raising the Level of Business Process Orientation Maturity: Empirical Test and Case Study

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Information Systems Development

Abstract

The extensive literature on business process management suggests that organizations can enhance their overall performance by adopting a process view of business. It has been shown in previous studies that the companies which have reached higher business process maturity level consistently outperform those that have not reached them. This chapter presents the results of the empirical research that confirms the impact of business process orientation on organizational performance in transition economy by using structural equation modelling. The link is even stronger than in the original investigation. Besides that more detailed specification of organizational performance that includes non-financial performance measures has been used. The results show that business process orientation leads to better non-financial performance and indirectly to better financial performance. Because of this important finding, this chapter also presents the methodology for assessing, analyzing and enhancing process orientation using two case studies.

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Authors
  1. Rok Škrinjar
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  2. Mojca Indihar Štemberger
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Editor information

Editors and Affiliations

  1. Business Information Systems Group J.E. Cairnes School of Business & Economics, National University of Ireland, Galway, University Road, Galway, Ireland

    Chris Barry

  2. Business Information Systems Group J.E. Cairnes School of Business & Economics, National University of Ireland, Galway, University Road, Galway, Ireland

    Michael Lang

  3. Department of Electrical Computer Engineering, Boise State University, 1910 University Dr. MEC 202C, Boise, ID, 83725-2075, USA

    Wita Wojtkowski

  4. Business Information Systems Group J.E. Cairnes School of Business & Economics, National University of Ireland, Galway, University Road, Galway, Ireland

    Kieran Conboy

  5. Department of Electrical & Computer Engineering, Boise State University, 1910 University Dr. MEC 202C, Boise, ID, 83725-2075, USA

    Gregory Wojtkowski

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Škrinjar, R., Štemberger, M.I. (2009). Improving Organizational Performance by Raising the Level of Business Process Orientation Maturity: Empirical Test and Case Study. In: Barry, C., Lang, M., Wojtkowski, W., Conboy, K., Wojtkowski, G. (eds) Information Systems Development. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-78578-3_11

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  • DOI: https://doi.org/10.1007/978-0-387-78578-3_11

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  • Publisher Name: Springer, Boston, MA

  • Print ISBN: 978-0-387-78577-6

  • Online ISBN: 978-0-387-78578-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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