IFIP International Conference on Human Choice and Computers

HCC 2006: Social Informatics: An Information Society for all? In Remembrance of Rob Kling pp 233-242

The Production of Service in the Digital City: A Social Informatics Inquiry

  • Elisabeth Davenport
  • Keith Horton
Conference paper

DOI: 10.1007/978-0-387-37876-3_19

Volume 223 of the book series IFIP International Federation for Information Processing (IFIPAICT)


The authors discuss eGovernment as a computerization movement, and present a case study of a small project that was part of a modernising government initiative in a UK municipality. The case is analysed by means of an analytic construct, the technological action frame or TAF, that was developed by Iacono and Kling in 1998. This socio-technical approach provides distinctive insights at a number of different organizational levels.


eGovernmentweb of computingcomputerization movementtechnological action frame
Download to read the full conference paper text

Copyright information

© International Federation for Information Processing 2006

Authors and Affiliations

  • Elisabeth Davenport
    • 1
  • Keith Horton
    • 1
  1. 1.School of ComputingNapier UniversityEdinburghUK