The Production of Service in the Digital City: A Social Informatics Inquiry

  • Elisabeth Davenport
  • Keith Horton
Conference paper

DOI: 10.1007/978-0-387-37876-3_19

Volume 223 of the book series IFIP International Federation for Information Processing (IFIPAICT)
Cite this paper as:
Davenport E., Horton K. (2006) The Production of Service in the Digital City: A Social Informatics Inquiry. In: Berleur J., Nurminen M.I., Impagliazzo J. (eds) Social Informatics: An Information Society for all? In Remembrance of Rob Kling. HCC 2006. IFIP International Federation for Information Processing, vol 223. Springer, Boston, MA

Abstract

The authors discuss eGovernment as a computerization movement, and present a case study of a small project that was part of a modernising government initiative in a UK municipality. The case is analysed by means of an analytic construct, the technological action frame or TAF, that was developed by Iacono and Kling in 1998. This socio-technical approach provides distinctive insights at a number of different organizational levels.

Keywords

eGovernment web of computing computerization movement technological action frame 
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Copyright information

© International Federation for Information Processing 2006

Authors and Affiliations

  • Elisabeth Davenport
    • 1
  • Keith Horton
    • 1
  1. 1.School of ComputingNapier UniversityEdinburghUK