The Production of Service in the Digital City: A Social Informatics Inquiry
- Cite this paper as:
- Davenport E., Horton K. (2006) The Production of Service in the Digital City: A Social Informatics Inquiry. In: Berleur J., Nurminen M.I., Impagliazzo J. (eds) Social Informatics: An Information Society for all? In Remembrance of Rob Kling. HCC 2006. IFIP International Federation for Information Processing, vol 223. Springer, Boston, MA
The authors discuss eGovernment as a computerization movement, and present a case study of a small project that was part of a modernising government initiative in a UK municipality. The case is analysed by means of an analytic construct, the technological action frame or TAF, that was developed by Iacono and Kling in 1998. This socio-technical approach provides distinctive insights at a number of different organizational levels.