Abstract
This is an experience report that evolves into a survey of applicable theory that might be used for additional steps in the diffusion of artefacts into noncompetitive environments. The non-competitive environment in this case is county and local government in the United States. The particular case is the office of the County Register of Deeds/ Recorder, which has not seen a major change in the way business has been conducted since the 1950’s. The background of the decision to develop a document image processing system being is provided, and experiences in introducing this technology are discussed. There is a discussion of how business is conducted today, the barriers to adopting new technology, and how change management methods such as Kotter, Rogers, and Tushman and Romanelli apply. There is also a discussion of different models for characterizing culture such as Meyerson and Schein, and how these apply; theories of development and change such as Van de Ven and Poole, Zipf, and Davis, Bagozzi, and Warshaw; and the need for additional research in this area.
The original version of this chapter was revised: The copyright line was incorrect. This has been corrected. The Erratum to this chapter is available at DOI: 10.1007/978-0-387-35404-0_19
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Jansma, A.P. (2001). Change and Adaptive Behavior in Organizations. In: Ardis, M.A., Marcolin, B.L. (eds) Diffusing Software Product and Process Innovations. TDIT 2001. IFIP — The International Federation for Information Processing, vol 59. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35404-0_16
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