Abstract
This chapter introduces characteristics of the courier, express and parcel industry. It states why this industry gives examples of virtual organizations. Players and structures are explained, planning and control processes as well as delivery services are discussed. Shortcomings of existing ICT are pointed out. The need for dynamic planning and control instruments for service delivery among many individual partners is derived.
The research project ParcelMan is then introduced. Research results regarding planning and control instruments are explained. Planning processes are assisted through a multi agent system. Process control is supported through software for mobile devices. Like that, virtual organizations of higher dynamics in the courier, express and parcel industry are enabled.
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Luczak, H., Stich, V., Wader, P. (2005). Virtual Organizations in the Courier, Express and Parcel Industry. In: Camarinha-Matos, L.M., Afsarmanesh, H., Ollus, M. (eds) Virtual Organizations. Springer, Boston, MA. https://doi.org/10.1007/0-387-23757-7_19
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DOI: https://doi.org/10.1007/0-387-23757-7_19
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