Chapter

Systems, Software and Services Process Improvement

Volume 301 of the series Communications in Computer and Information Science pp 205-216

Towards an Integration of Multiple Process Improvement Reference Models Based on Automated Concept Extraction

  • Simona JenersAffiliated withResearch Group Software Construction, RWTH Aachen University
  • , Horst LichterAffiliated withResearch Group Software Construction, RWTH Aachen University
  • , Ana DragomirAffiliated withResearch Group Software Construction, RWTH Aachen University

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Abstract

A variety of process improvement reference models (IRM) such as CMMI, COBIT or ITIL support IT organizations. These reference models cover different domains (e.g. IT development, IT Services or IT Governance) but also share some similarities. There are organizations that address multiple domains and want to use different IRMs. As IRMs are described in different structures and are using different terminologies, we propose a tool based approach to extract IRMs’ concepts and to normalize the terminologies. Our solution enables to semi-automatically build an integrated database of IRMs’ concepts based on common meta-models and on a common terminology.

Keywords

process improvement improvement reference models natural language processing CMMI