Exploring Services Science

Volume 103 of the series Lecture Notes in Business Information Processing pp 201-211

A Design Theory for e-Service Environments: The Interoperability Challenge

  • Paolo SpagnolettiAffiliated withCeRSI-LUISS Guido Carli University
  • , Stefano ZaAffiliated withCeRSI-LUISS Guido Carli University

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The delivery of e-services across organizational boundaries poses a number of issues in terms of design of inter-organizational systems that support service delivery effectively. In this context interoperability emerges as a mandatory requirement for the design of Information Technology (IT) platforms supporting collaborative e-service environments. In this paper we address this issue by presenting a design theory for IT platforms supporting e-services based on both a deep understanding of the interoperability concept and a design research approach. Through the analysis of a cooperation framework developed in the context of an EU funded project, we instantiate the theory by providing the concrete example of a solution addressing this design problem.


design theory interoperability IT platform