A Design Theory for e-Service Environments: The Interoperability Challenge

  • Paolo Spagnoletti
  • Stefano Za
Conference paper

DOI: 10.1007/978-3-642-28227-0_15

Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 103)
Cite this paper as:
Spagnoletti P., Za S. (2012) A Design Theory for e-Service Environments: The Interoperability Challenge. In: Snene M. (eds) Exploring Services Science. IESS 2012. Lecture Notes in Business Information Processing, vol 103. Springer, Berlin, Heidelberg

Abstract

The delivery of e-services across organizational boundaries poses a number of issues in terms of design of inter-organizational systems that support service delivery effectively. In this context interoperability emerges as a mandatory requirement for the design of Information Technology (IT) platforms supporting collaborative e-service environments. In this paper we address this issue by presenting a design theory for IT platforms supporting e-services based on both a deep understanding of the interoperability concept and a design research approach. Through the analysis of a cooperation framework developed in the context of an EU funded project, we instantiate the theory by providing the concrete example of a solution addressing this design problem.

Keywords

design theory interoperability IT platform 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2012

Authors and Affiliations

  • Paolo Spagnoletti
    • 1
  • Stefano Za
    • 1
  1. 1.CeRSI-LUISS Guido Carli UniversityRomaItaly

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