Motivating Change and Reducing Cost with the Discount Video Data Analysis Technique

  • Jody Wynn
  • Jeremiah D. Still
Conference paper

DOI: 10.1007/978-3-642-21708-1_37

Part of the Lecture Notes in Computer Science book series (LNCS, volume 6770)
Cite this paper as:
Wynn J., Still J.D. (2011) Motivating Change and Reducing Cost with the Discount Video Data Analysis Technique. In: Marcus A. (eds) Design, User Experience, and Usability. Theory, Methods, Tools and Practice. DUXU 2011. Lecture Notes in Computer Science, vol 6770. Springer, Berlin, Heidelberg

Abstract

Testing the usability of an interface is a critical phase of product development. However, it is often reported that analyzing the data from such testing consumes too many limited resources. We attempted to reduce this consumption by proposing a new technique, Discount Video Data Analysis (DVDA). We compared it with another popular accelerated analysis technique, Instant Data Analysis (IDA). Using IDA, evaluators analyze data after a series of usability tests, whereas DVDA calls for analyzing the data after every test in the series. Immediate analysis decreases the chance that subsequent test data will negatively interfere with evaluators’ recall. Additionally, DVDA produces a video of the testing allowing the users’ emotional responses (e.g., frustration) to be shared with developers who may be resistant to interface modifications. We found evaluators using DVDA identified more usability issues and provided more supportive evidence for each issue than evaluators using IDA.

Keywords

Data Analysis Usability Evaluation Discount Usability Testing 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Jody Wynn
    • 1
  • Jeremiah D. Still
    • 1
  1. 1.Department of PsychologyMissouri Western State UniversitySt. JosephUSA

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