Opinion Summarization of Web Comments

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Abstract

All kinds of Web sites invite visitors to provide feedback on comment boards. Typically, submitted comments are published immediately on the same page, so that new visitors can get an idea of the opinions of previous visitors. Popular multimedia items, such as videos and images, frequently get up to thousands of comments, which is too much to be read in reasonable time. I.e., visitors read, if at all, only the newest comments and hence get an incomplete and possibly misleading picture of the overall opinion. To address this issue we introduce OPINIONCLOUD, a technology to summarize and visualize opinions that are expressed in the form of Web comments.