Chapter

The Semantic Web

Volume 5926 of the series Lecture Notes in Computer Science pp 216-230

Utilising Task-Patterns in Organisational Process Knowledge Sharing

  • Bo HuAffiliated withSAP Research
  • , Ying DuAffiliated withSAP Research
  • , Liming ChenAffiliated withUniversity of Ulster
  • , Uwe V. RissAffiliated withSAP Research
  • , Hans-Friedrich WitschelAffiliated withSAP Research

Abstract

Pattern based task management has been proposed as a promising approach to work experience reuse in knowledge intensive work environments. This paper inspects the need of organisational work experience sharing and reuse in the context of a real-life scenario based on use case studies. We developed a task pattern management system that supports process knowledge externalisation-internalisation. The system brings together task management related concepts and semantic technologies that materialise the former through a variety of semantic enhanced measures. Case studies were carried out for evaluating the proposed approach and also for drawing inspiration for future development.