Business Process Management

Volume 5701 of the series Lecture Notes in Computer Science pp 261-277

Artifact-Based Transformation of IBM Global Financing

  • Tian ChaoAffiliated withIBM Research
  • , David CohnAffiliated withIBM Research
  • , Adrian FlatgardAffiliated withIBM Research
  • , Sandy HahnAffiliated withIBM Global Financing
  • , Mark LinehanAffiliated withIBM Research
  • , Prabir NandiAffiliated withIBM Research
  • , Anil NigamAffiliated withIBM Research
  • , Florian PinelAffiliated withIBM Research
  • , John VergoAffiliated withIBM Research
    • , Frederick y WuAffiliated withIBM Research

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IBM Global Financing (IGF) is transforming its business using the Business Artifact Method, an innovative business process modeling technique that identifies key business artifacts and traces their life cycles as they are processed by the business. IGF is a complex, global business operation with many business design challenges. The Business Artifact Method is a fundamental shift in how to conceptualize, design and implement business operations. The Business Artifact Method was extended to solve the problem of designing a global standard for a complex, end-to-end process while supporting local geographic variations. Prior to employing the Business Artifact method, process decomposition, Lean and Six Sigma methods were each employed on different parts of the financing operation. Although they provided critical input to the final operational model, they proved insufficient for designing a complete, integrated, standard operation. The artifact method resulted in a business operations model that was at the right level of granularity for the problem at hand. A fully functional rapid prototype was created early in the engagement, which facilitated an improved understanding of the redesigned operations model. The resulting business operations model is being used as the basis for all aspects of business transformation in IBM Global Financing.


Business Process Management Business Artifacts Business Entities Business Design Business Architecture Service-Oriented Architecture