Chapter

Business Process Management

Volume 5701 of the series Lecture Notes in Computer Science pp 261-277

Artifact-Based Transformation of IBM Global Financing

  • Tian ChaoAffiliated withCarnegie Mellon UniversityIBM Research
  • , David CohnAffiliated withCarnegie Mellon UniversityIBM Research
  • , Adrian FlatgardAffiliated withCarnegie Mellon UniversityIBM Research
  • , Sandy HahnAffiliated withCarnegie Mellon UniversityIBM Global Financing
  • , Mark LinehanAffiliated withCarnegie Mellon UniversityIBM Research
  • , Prabir NandiAffiliated withCarnegie Mellon UniversityIBM Research
  • , Anil NigamAffiliated withCarnegie Mellon UniversityIBM Research
  • , Florian PinelAffiliated withCarnegie Mellon UniversityIBM Research
  • , John VergoAffiliated withCarnegie Mellon UniversityIBM Research
    • , Frederick y WuAffiliated withCarnegie Mellon UniversityIBM Research

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Abstract

IBM Global Financing (IGF) is transforming its business using the Business Artifact Method, an innovative business process modeling technique that identifies key business artifacts and traces their life cycles as they are processed by the business. IGF is a complex, global business operation with many business design challenges. The Business Artifact Method is a fundamental shift in how to conceptualize, design and implement business operations. The Business Artifact Method was extended to solve the problem of designing a global standard for a complex, end-to-end process while supporting local geographic variations. Prior to employing the Business Artifact method, process decomposition, Lean and Six Sigma methods were each employed on different parts of the financing operation. Although they provided critical input to the final operational model, they proved insufficient for designing a complete, integrated, standard operation. The artifact method resulted in a business operations model that was at the right level of granularity for the problem at hand. A fully functional rapid prototype was created early in the engagement, which facilitated an improved understanding of the redesigned operations model. The resulting business operations model is being used as the basis for all aspects of business transformation in IBM Global Financing.

Keywords

Business Process Management Business Artifacts Business Entities Business Design Business Architecture Service-Oriented Architecture