IFIP Conference on Human-Computer Interaction

INTERACT 2009: Human-Computer Interaction – INTERACT 2009 pp 600-603

Obstacles to Option Setting: Initial Results with a Heuristic Walkthrough Method

  • Silvia Gabrielli
  • Anthony Jameson
Conference paper

DOI: 10.1007/978-3-642-03658-3_64

Volume 5727 of the book series Lecture Notes in Computer Science (LNCS)
Cite this paper as:
Gabrielli S., Jameson A. (2009) Obstacles to Option Setting: Initial Results with a Heuristic Walkthrough Method. In: Gross T. et al. (eds) Human-Computer Interaction – INTERACT 2009. INTERACT 2009. Lecture Notes in Computer Science, vol 5727. Springer, Berlin, Heidelberg

Abstract

This short paper is the first step in a line of research that aims to deepen understanding of the difficulties that users often have with option setting interfaces: those parts of a system that allow the user to set parameters that influence the system’s behavior and appearance. On the basis of a theoretical distinction of three things that users may fail to understand about a given option, we introduce a simple variant of the heuristic walkthrough method that helps evaluators to uncover likely obstacles. We give a quantitative and qualitative overview of the obstacles found through the application of this heuristic walkthrough to parts of four popular applications.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Silvia Gabrielli
    • 1
  • Anthony Jameson
    • 1
  1. 1.FBK-irstTrentoItaly