Human Centered Design

Volume 5619 of the series Lecture Notes in Computer Science pp 579-584

Usability Maturity: A Case Study in Planning and Designing an Enterprise Application Suite

  • Jeremy AshleyAffiliated with
  • , Kristin DesmondAffiliated with

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Although user experience professionals look to the user-centered design process (UCD) as the overarching set of principles for the research, design, and testing of usable products that meet customer needs, the application of these principles varies significantly depending on the type and scale of design challenges to be solved and the level of usability maturity that a company practices. This paper describes a case study of how one organization went from a Usability Maturity Model level of Implemented to a level of Integrated while it worked through a design cycle for a large enterprise application suite. This paper also discusses lessons learned along the way.