Human-Computer Interaction. New Trends
Volume 5610 of the series Lecture Notes in Computer Science pp 500-509
“You’ve Got IMs!” How People Manage Concurrent Instant Messages
- Shailendra RaoAffiliated withStanford University
- , Judy ChenAffiliated withUniversity of California, Irvine
- , Robin JeffriesAffiliated withGoogle
- , Richard BoardmanAffiliated withGoogle
Abstract
Instant Messaging (IM) clients allow users to conduct multiple simultaneous conversations, which we term “concurrent IMs.” In this study we investigate how adults manage concurrent IMs both in the workplace and within the context of a goal-directed, time-bounded recreational task. We discuss differences in behavior between engaging in a single IM conversation and engaging in concurrent IMs. We document the errors that arise as a consequence of concurrent IMs and identify four main strategies users employ to manage them: controlling the pace of conversations, limiting the number of simultaneous conversations, window management, and using tabbed IM windows. Finally, we explore the pros and cons of these strategies and examine design tradeoffs to enable effective space and attention management while minimizing disruption to the user.
Keywords
Instant messaging concurrent IMs multitasking informal communication notifications tabs- Title
- “You’ve Got IMs!” How People Manage Concurrent Instant Messages
- Book Title
- Human-Computer Interaction. New Trends
- Book Subtitle
- 13th International Conference, HCI International 2009, San Diego, CA, USA, July 19-24, 2009, Proceedings, Part I
- Book Part
- III
- Pages
- pp 500-509
- Copyright
- 2009
- DOI
- 10.1007/978-3-642-02574-7_56
- Print ISBN
- 978-3-642-02573-0
- Online ISBN
- 978-3-642-02574-7
- Series Title
- Lecture Notes in Computer Science
- Series Volume
- 5610
- Series ISSN
- 0302-9743
- Publisher
- Springer Berlin Heidelberg
- Copyright Holder
- Springer-Verlag Berlin Heidelberg
- Additional Links
- Topics
- Keywords
-
- Instant messaging
- concurrent IMs
- multitasking
- informal communication
- notifications
- tabs
- Industry Sectors
- eBook Packages
- Editors
-
- Julie A. Jacko (16)
- Editor Affiliations
-
- 16. Institute of Health Informatics, University of Minnesota
- Authors
-
- Shailendra Rao (17)
- Judy Chen (18)
- Robin Jeffries (19)
- Richard Boardman (19)
- Author Affiliations
-
- 17. Stanford University,
- 18. University of California, Irvine,
- 19. Google,
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