Chapter

Knowledge Science, Engineering and Management

Volume 4798 of the series Lecture Notes in Computer Science pp 460-471

Knowledge in Product and Performance Support

  • Rossitza SetchiAffiliated withSchool of Engineering, Cardiff University, The Parade, Cardiff CF24 3AA
  • , Nikolaos LagosAffiliated withSchool of Engineering, Cardiff University, The Parade, Cardiff CF24 3AA

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Abstract

The emphasis nowadays on individual information needs and personalization of content as well as the level of complexity involved in some domains necessitates the use of Knowledge Engineering approaches. In particular, product and performance support is a complex and knowledge-intensive domain which despite the advances in the last few years, still suffers from the lack of information and knowledge models. This paper addresses this problem by offering definitions the for the product and performance support domain suggesting a problem-solving approach which uses the proposed knowledge models to adapt existing and construct entirely new solutions.

Keywords

Performance support product support knowledge engineering knowledge types knowledge models