Understanding the Utility of Rationale in a Mixed-Initiative System for GUI Customization
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- Bunt A., McGrenere J., Conati C. (2007) Understanding the Utility of Rationale in a Mixed-Initiative System for GUI Customization. In: Conati C., McCoy K., Paliouras G. (eds) User Modeling 2007. UM 2007. Lecture Notes in Computer Science, vol 4511. Springer, Berlin, Heidelberg
In this paper, we investigate the utility of providing users with the system’s rationale in a mixed-initiative system for GUI customization. An evaluation comparing a version of the system with and without the rationale suggested that rationale is wanted by many users, leading to increased trust, understandability and predictability, but that not all users want or need the information.
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