Skip to main content
SpringerLink
Log in
Book cover

International Workshop on Task Models and Diagrams for User Interface Design

TAMODIA 2006: Task Models and Diagrams for Users Interface Design pp 308–323Cite as

The Tacit Dimension of User Tasks: Elicitation and Contextual Representation

  • Conference paper

Part of the book series: Lecture Notes in Computer Science ((LNPSE,volume 4385))

Abstract

Traditional task-elicitation techniques provide prepared structures for acquiring and representing knowledge about user tasks. As different users might perceive work tasks quite differently, normative elicitation and representation schemes do not necessarily lead to accurate support of individual users. If the individual perception of tasks should guide the development of user interfaces personal constructs have to be taken into account. They can be elicited through repertory grids: Personal work content and task-relevant information emerge in the course of structured interviews and can be transformed to conventional representation schemes, even for execution and prototyping. In this paper we introduce an elicitation procedure based on repertory grids and its embodiment in a working user-centered and task-based design approach.

This is a preview of subscription content, log in via an institution.

Chapter
USD   29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD   39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD   54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Learn about institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Beyer, H., Holtzblatt, K.: Contextual Design: Defining Customer-Centered Systems. Morgan Kaufmann Publishers, San Francisco (1998)

    Google Scholar 

  2. Boose, J.: Uses of Repertory Grid-centred Knowledge Acquisition Tools for Knowledge-Based Systems. International Journal of Man-Machine Studies 29, 287–310 (1988)

    Article  Google Scholar 

  3. Büssing, A., Herbig, B., Ewert, T.: Implizites Wissen und erfahrungsgeleitetes Arbeitshandeln. Zeitschrift für Arbeits- und Organisationspsychologie 46(1), 2–21 (2002)

    Article  Google Scholar 

  4. Büssing, A., Herbig, B., Latzel, A.: Das Zusammenspiel zwischen Erfahrung, implizitem und explizitem Wissen beim Handeln in kritischen Situationen. Report No. 66 (Berichte aus dem Lehrstuhl für Psychologie), Technische Universität München, Lehrstuhl für Psychologie, München (2002)

    Google Scholar 

  5. Butterfield, L., et al.: Fifty Years of the Critical Incident Technique: 1954-2004 and beyond. Qualitative Research 5(4), 475–497 (2005)

    Article  Google Scholar 

  6. Catina, A.: Erfolgs- und Prozessforschung in der Gruppentherapie. In: Scheer, J.W., Catina, A. (eds.) Einführung in die Repertory Grid-Technik, pp. 115–127. Huber, Bern (1993)

    Google Scholar 

  7. Clases, C., Wehner, T.: Steps across the Border - Cooperation, Knowledge Production and Systems Design. Computer Supported Cooperative Work 11, 39–54 (2002)

    Article  Google Scholar 

  8. Engeström, Y.: Learning by Expanding: An Activity-theoretical Approach to Developmental Research. Orienta-Konsulit, Helsinki (1987)

    Google Scholar 

  9. Engeström, Y.: Expansive Learning at Work: Toward an Activity Theoretical Reconceptualization. Journal of Education and Work 14(1), 133–156 (2001)

    Article  Google Scholar 

  10. Flanagan, J.C.: The Critical Incident Technique. Psychological Bulletin 51(4), 327–359 (1954)

    Article  Google Scholar 

  11. Ford, K., et al.: An Approach to Knowledge Acquisition Based on the Structure of Personal Construct Systems. IEEE Trans. Knowledge and Data Engineering 4(1), 78–88 (1991)

    Article  Google Scholar 

  12. Fransella, F., Bell, R., Bannister, D.: A Manual for Repertory Grid Technique, 2nd edn. Wiley, Chichester (2004)

    Google Scholar 

  13. Fromm, M.: Repertory Grid Methodik: Ein Lehrbuch. Deutscher Studienverlag, Weinheim (1995)

    Google Scholar 

  14. Hacker, W.: Allgemeine Arbeitspsychologie: Psychische Regulation von Arbeitstätigkeiten. Hans Huber, Bern (1998)

    Google Scholar 

  15. Hemmecke, J.: Repertory Grids in Organisational Practice: How to Choose Elements. Paper presented at the 8th Conference of the European Personal Construct Association, Kristianstad, Sweden, 8-11 April (2006)

    Google Scholar 

  16. Hemmecke, J., Stary, C.: A Framework for the Externalization of Tacit Knowledge Embedding Repertory Grids. In: Proceedings OKLC-2004, 5th European Conference on ’Organizational Knowledge, Learning and Capabilities’, Innsbruck (April 2004)

    Google Scholar 

  17. Herrmann, T., et al.: Modelling Cooperative Work: Chances and Risks of Structuring. In: Blay-Fornarino, M., et al. (eds.) Cooperative Systems Design, A Challenge of the Mobility Age (Coop 2002), pp. 53–70. IOS Press, Amsterdam (2002)

    Google Scholar 

  18. Herrmann, T., et al.: Sociotechnical Walkthrough: Designing Technology along Work Processes. In: Proceedings of the 8th Participatory Design Conference 2004, pp. 132–141. ACM, New York (2004)

    Google Scholar 

  19. Jankowicz, D.: The Easy Guide to Repertory Grids. Wiley, Chichester (2004)

    Google Scholar 

  20. Jonassen, D.H., Tessmer, M., Hannum, W.H.: Task Analysis Methods for Instructional Design. Lawrence Erlbaum, Mahwah (1999)

    Google Scholar 

  21. Kelly, G.A.: The Psychology of Personal Constructs (Reprint, Norton, New York, 1955). Routledge, New York (1991)

    Google Scholar 

  22. Leontjew, N.: Tätigkeit, Bewußtsein, Persönlichkeit (English Translation: Activity, Consciousness, and Personality. Prentice Hall, Englewood Cliffs, 1978). Pahl-Rugenstein, Köln (1978)

    Google Scholar 

  23. Mirel, B.: Interaction Design for Complex Problem Solving. Morgan Kaufmann, San Francisco (2004)

    Google Scholar 

  24. Neuweg, G.H.: Tacit Knowing and Implicit Learning. In: Fischer, M., Boreham, N. (eds.) European Perspectives on Learning at Work. The Acquisition of Work Process Knowledge. Cedefop Reference Series. Office for Official Publication fot the European Communities, Luxembourg (2004)

    Google Scholar 

  25. Newman, W.M., Lamming, M.G.: Interactive System Design. Addison-Wesley, Wokingham (1995)

    Google Scholar 

  26. Nonaka, K.: A Dynamic Theory of Organizational Knowledge Creation. Organization Science 5(1), 14–37 (1994)

    Article  Google Scholar 

  27. Nui, N., Easterbrook, S.: Discovering aspects in requirements with repertory grid. In: Proceedings of the 2006 international workshop on Early aspects at ICSE, May 2006, pp. 35–42. ACM Press, New York (2006)

    Google Scholar 

  28. Polanyi, M.: The Tacit Dimension (Reprint 1966). Peter Smith, Glouchester (1983)

    Google Scholar 

  29. Preece, J., Rogers, Y., Sharp, H.: Interaction Design: Beyond Human-Computer Interaction. Wiley, New York (2002)

    Google Scholar 

  30. Raeithel, A.: Activity Theory as a Foundation for Design. In: Floyd, C., et al. (eds.) Software Development and Reality Construction, pp. 391–415. Springer, Berlin (2002)

    Google Scholar 

  31. Riemann, R.: Repertory Grid Technik: Handanweisung. Hogrefe Verlag für Psychologie, Göttingen (1991)

    Google Scholar 

  32. Scheer, W.: Planung und Durchführung von Repertory Grid-Untersuchungen. In: Scheer, J.W., Catina, A. (eds.) Einführung in die Repertory Grid-Technik. Band 1: Grundlagen und Methoden, pp. 24–40. Huber, Bern (1993)

    Google Scholar 

  33. Stary, C.: Activity Theory and Task-Based User-Interface Development. Model-based and Task-complete Embodiment (R.I.H.M. - Revue d’Interaction Homme-Machine). Journal of Human-Machine Interaction 5(1), 65–87 (2004)

    Google Scholar 

  34. Stary, C.: TADEUS: Seamless Development of Task-Based and User-Oriented Interfaces. IEEE Transactions on Systems, Man, and Cybernetics 30, 509–525 (2000)

    Article  Google Scholar 

  35. Sternberg, R.J., Horvath, J.A. (eds.): Tacit Knowledge in Professional Practice: Researcher and Practitioner Perspectives. Lawrence Erlbaum, Mahwah (1999)

    Google Scholar 

  36. Stewart, V., Stewart, A., Fonda, N.: Business Applications of Repertory Grid. McGraw-Hill, Maidenhead (1981)

    Google Scholar 

  37. Stoiber, S., Stary, C.: Model-Based Electronic Performance Support. In: Jorge, J.A., Jardim Nunes, N., Falcão e Cunha, J. (eds.) DSV-IS 2003. LNCS, vol. 2844, pp. 259–274. Springer, Heidelberg (2003)

    Google Scholar 

  38. Thomas, F., Harri-Augstein, E.S.: Self-organised learning:Foundations of a conversational science for psychology. Routledge, London (1985)

    Google Scholar 

  39. Triebe, J.K.: Untersuchungen zum Lernprozess während des Erwerbs der Grundqualifikation (Montage eines kompletten Motors). In: Arbeits- und sozialpsychologische Untersuchungen von Arbeitsstrukturen im Bereich der Aggregatefertigung der Volkswagen AG, vol. 3 (HA 80-019), Bundesministerium f. Forschung und Technologie, Bonn (1980)

    Google Scholar 

  40. Ulich, E.: Arbeitspsychologie. Schäffer-Poeschel, Stuttgart (1994)

    Google Scholar 

  41. Wehner, T., et al.: Von der Mühe und den Wegen der Zusammenarbeit: Theorie und Empirie eines arbeitspsychologischen Kooperationsmodells. In: Endres, E., Wehner, T. (eds.) Zwischenbetriebliche Kooperation: Die Gestaltung von Lieferbeziehungen, pp. 31–58. Beltz Psychologie Verlags Union, Weinheim (1996)

    Google Scholar 

  42. Willutzki, U.: Veränderungsmessung in der Einzeltherapie. In: Scheer, J.W., Catina, A. (eds.) Einführung in die Repertory Grid-Technik. Band 2: Klinische Forschung und Praxis, pp. 97–114. Huber, Bern (1993)

    Google Scholar 

  43. Wright, R.P., Lam, S.S.K.: Comparing Apples with Apples: The Importance of Element Wording in Grid Applications. Journal of Constructivist Psychology 15, 109–119 (2002)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

  1. University of Linz, Department of Business Information Systems – Communications Engineering, Linz, Austria

    Jeannette Hemmecke & Chris Stary

Authors
  1. Jeannette Hemmecke
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Chris Stary
    View author publications

    You can also search for this author in PubMed Google Scholar

Editor information

Karin Coninx Kris Luyten Kevin A. Schneider

Rights and permissions

Reprints and permissions

Copyright information

© 2007 Springer-Verlag Berlin Heidelberg

About this paper

Cite this paper

Hemmecke, J., Stary, C. (2007). The Tacit Dimension of User Tasks: Elicitation and Contextual Representation. In: Coninx, K., Luyten, K., Schneider, K.A. (eds) Task Models and Diagrams for Users Interface Design. TAMODIA 2006. Lecture Notes in Computer Science, vol 4385. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-70816-2_22

Download citation

  • DOI: https://doi.org/10.1007/978-3-540-70816-2_22

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-70815-5

  • Online ISBN: 978-3-540-70816-2

  • eBook Packages: Computer ScienceComputer Science (R0)

Publish with us

Policies and ethics

Search

Navigation