e-Government: The Challenges Ahead

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Abstract

Change has become ubiquitous with globalisation and competition as dominant drivers. A common “quest for growth” exists paired with economic imbalances, finan-cial instabilities, societal and political unrest. Affluences and deprivation occur as well as an increased stratification of societies. Technology has become pervasive with no pause of evolution in sight. Economic necessity and lifestyle promote mobility and a round the clock economy. With a broad advancement in embedded computing, open systems interconnection and ambient intelligence technology reach all areas.

Likewise, expectations on government have grown. Living under good governance is a common goal calling for democratisation, coherence, accountability, efficiency, transparency and effectiveness. Such ideals have to be mirrored in the way government is working. The idea of good governance embodies four key marks:

  • citizen-centric in attitude,

  • cooperative in nature,

  • seamless and joined up seen from the clients,

  • multilevel and polycentric in composition.