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International Conference on Exploring Services Science

IESS 2016: Exploring Services Science pp 277–286Cite as

Service Operations Decisions in Hybrid Organizations: Towards a Research Agenda

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Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 247))

Abstract

In the last years, are emerging new hybrid structures in the organizational landscape that combine characteristics from different sectors. Social enterprises are a particular type of organization whose operations address social and economic concerns. These organizations face many challenges once mission and profit aims are integrated in the same strategy. In this paper are identified the main operations decisions in social enterprises and is drafted a research agenda for service operations decisions in hybrid organizations. Are pointed four main topics that claim more research efforts: (1) Goals of operations strategy; (2) Mix owned versus external resources; (3) Integration of resources for social versus income generating activities; (4) Performance management.

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Author information

Authors and Affiliations

  1. Department of Economics, Management, Industrial Engineering and Tourism (DEGEIT), University of Aveiro, Campus Universitário de Santiago, 3810-193, Aveiro, Portugal

    Liliana Ávila & Marlene Amorim

Authors
  1. Liliana Ávila
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  2. Marlene Amorim
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Corresponding author

Correspondence to Liliana Ávila .

Editor information

Editors and Affiliations

  1. Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

    Theodor Borangiu

  2. Faculty of Automatic Control & Computers, University Politehnica of Bucharest, Bucharest, Romania

    Monica Dragoicea

  3. Faculty of Engineering - FEUP, University of Porto, Porto, Portugal

    Henriqueta Nóvoa

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© 2016 Springer International Publishing Switzerland

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Ávila, L., Amorim, M. (2016). Service Operations Decisions in Hybrid Organizations: Towards a Research Agenda. In: Borangiu, T., Dragoicea, M., Nóvoa, H. (eds) Exploring Services Science. IESS 2016. Lecture Notes in Business Information Processing, vol 247. Springer, Cham. https://doi.org/10.1007/978-3-319-32689-4_21

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  • DOI: https://doi.org/10.1007/978-3-319-32689-4_21

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  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-32688-7

  • Online ISBN: 978-3-319-32689-4

  • eBook Packages: Computer ScienceComputer Science (R0)

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