Asia-Pacific Conference on Business Process Management

AP-BPM 2015: Asia Pacific Business Process Management pp 183-197

Process Visualization Techniques for Multi-perspective Process Comparisons

Conference paper

DOI: 10.1007/978-3-319-19509-4_14

Volume 219 of the book series Lecture Notes in Business Information Processing (LNBIP)
Cite this paper as:
Pini A., Brown R., Wynn M.T. (2015) Process Visualization Techniques for Multi-perspective Process Comparisons. In: Bae J., Suriadi S., Wen L. (eds) Asia Pacific Business Process Management. AP-BPM 2015. Lecture Notes in Business Information Processing, vol 219. Springer, Cham

Abstract

Organizations executing similar business processes need to understand the differences and similarities in activities performed across work environments. Presently, research interest is directed towards the potential of visualization for the display of process models, to support users in their analysis tasks. Although recent literature in process mining and comparison provide several methods and algorithms to perform process and log comparison, few contributions explore novel visualization techniques. This paper analyzes process comparison from a design perspective, providing some practical visualization techniques as analysis solutions. In order to support the needs of business analysts the design of the visual comparison has been tackled via three different points of view: the general model, the superimposed model and the side-by-side comparison. A case study is presented showing a preliminary evaluation of the application of process mining and visualization techniques to patient treatment across two Australian hospitals.

Keywords

Comparative visualization Process mining Business process management 

Copyright information

© Springer International Publishing Switzerland 2015

Authors and Affiliations

  1. 1.DensityDesign Research LabPolitecnico di MilanoMilanItaly
  2. 2.Business Process Management DisciplineQueensland University of TechnologyBrisbaneAustralia