Chapter

Information and Communication Technologies in Tourism 2009

pp 1-11

Role of Community Informatics in Heritage Tourism Development

  • Ulrike GretzelAffiliated withDepartment of Recreation, Park & Tourism Sciences, Texas A&M University
  • , Hanyoung GoAffiliated withDepartment of Recreation, Park & Tourism Sciences, Texas A&M University
  • , Kyunghee LeeAffiliated withDepartment of Recreation, Park & Tourism Sciences, Texas A&M University
  • , Tazim JamalAffiliated withDepartment of Recreation, Park & Tourism Sciences, Texas A&M University

Abstract

The paper argues that community informatics research forms the basis for more integrated and participatory forms of heritage tourism development. Principles of community informatics, and specifically virtual community networks and digital storytelling, are reviewed and then discussed within the framework of a Web-based application developed for a small, rural community. The case study illustrates how community informatics guided the design and implementation processes. Specific challenges are discussed and implications for the evaluation of such systems are provided.

Keywords

community informatics heritage tourism community development GIS digital storytelling virtual community