Chapter

Comparative E-Government

Volume 25 of the series Integrated Series in Information Systems pp 91-114

Date:

Evaluation of the Impact and Adoption of E-government Services in the Balkans

  • Ourania I. MarkakiAffiliated withNational Technical University of Athens Email author 
  • , Dimitris E. CharilasAffiliated withNational Technical University of Athens Email author 
  • , Dimitrios AskounisAffiliated withNational Technical University of Athens Email author 

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Abstract

Governments around the world are embracing the digital revolution to enhance services for their citizens. However, the development of quality e-services and delivery systems that are efficient and effective is only one aspect of e-government.