Social Informatics: An Information Society for all? In Remembrance of Rob Kling

Volume 223 of the series IFIP International Federation for Information Processing pp 233-242

The Production of Service in the Digital City: A Social Informatics Inquiry

  • Elisabeth DavenportAffiliated withSchool of Computing, Napier University
  • , Keith HortonAffiliated withSchool of Computing, Napier University


The authors discuss eGovernment as a computerization movement, and present a case study of a small project that was part of a modernising government initiative in a UK municipality. The case is analysed by means of an analytic construct, the technological action frame or TAF, that was developed by Iacono and Kling in 1998. This socio-technical approach provides distinctive insights at a number of different organizational levels.


eGovernment web of computing computerization movement technological action frame