Electronic Government

Volume 2739 of the series Lecture Notes in Computer Science pp 434-437

Life-Event Approach: Comparison between Countries

  • Anamarija LebenAffiliated withFaculty of Administration, University of Ljubljana
  • , Mirko VintarAffiliated withFaculty of Administration, University of Ljubljana

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Designing user-friendly public e-services is one of the prime concerns of most e-government initiatives and programmes. In this context a life-event based approach seems to be one of the most promising. There are several research projects and several live-event description and design methodologies under development, most of them still in an early stage. In the paper we are trying to focus and compare three selected methodological approaches to designing live-events. Main aim of our research was to compare the selected approaches and outline their main characteristics as well as differences between them.