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Systematically Evaluating Usability in Web-Based Electronic Government: An Empirical Study

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Book cover Web Information Systems and Technologies (WEBIST 2011)

Part of the book series: Lecture Notes in Business Information Processing ((LNBIP,volume 101))

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Abstract

Usability is an important factor influencing users’ interaction and adoption of e-government, which needs to be considered in e-government development. However, current research has not paid much attention to assessing usability. This empirical study conducts a systematic approach to evaluate the usability of current e-government websites, identifying existing usability problems and providing proposed design solutions for further e-government usability development. Such research results can help designers and developers to understand the importance of usability and guide their particular attention to develop more usable e-government.

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Author information

Authors and Affiliations

  1. School of Information System, Computing and Mathematics, Brunel University, Middlesex, U.K.

    Zhao Huang & Laurence Brooks

Authors
  1. Zhao Huang
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  2. Laurence Brooks
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Editors and Affiliations

  1. Department of Systems and Informatics, Institute for Systems and Technologies of Information, Control and Communication (INSTICC), and, Instituto Politécnico de Setúbal (IPS), Rua do Vale de Chaves, Estefanilha, 2910-761, Setúbal, Portugal

    Joaquim Filipe  & José Cordeiro  & 

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Huang, Z., Brooks, L. (2012). Systematically Evaluating Usability in Web-Based Electronic Government: An Empirical Study. In: Filipe, J., Cordeiro, J. (eds) Web Information Systems and Technologies. WEBIST 2011. Lecture Notes in Business Information Processing, vol 101. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-28082-5_10

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  • DOI: https://doi.org/10.1007/978-3-642-28082-5_10

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-642-28081-8

  • Online ISBN: 978-3-642-28082-5

  • eBook Packages: Computer ScienceComputer Science (R0)

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