Abstract
We investigated the differences in information seeking behaviours between low and high literacy users on an on-line social service system called the “Adviseguide” website. Ten volunteers participated in the study. Using the UK’s National Skills for Life Survey, five were classified as high literate; five as low literate. Participants had four information search tasks that vary in difficulty: easy, medium and difficult. Observations, video recording, and a semi structured interview technique were used. The data were analysed using Grounded Theory and Emergent Themes Analysis approach. We identified eight information seeking behaviour characteristics; Reading/ Scanning, Focus, Satisfied, Verification, Recovery, Trajectories, Representation and Abandon. Results showed that low and high literacy users demonstrated critically different characteristics.
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Kodagoda, N., Wong, B.L.W., Kahan, N. (2009). Overview of Behaviour Characteristics of High and Low Literacy Users: Information Seeking of an Online Social Service System. In: Gross, T., et al. Human-Computer Interaction – INTERACT 2009. INTERACT 2009. Lecture Notes in Computer Science, vol 5726. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-03655-2_8
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DOI: https://doi.org/10.1007/978-3-642-03655-2_8
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