Abstract
Human capital is the main asset of software organizations. Knowledge has to be preserved and leveraged from individuals to the organization. Thus, the learning software organization will be able to continually learn and improve. Knowledge management has various components and multiple aspects such as socio-cultural, organizational, and technological. In this paper we address the technological aspect; specifically, we survey the tools available to support different knowledge management activities. We categorize these tools into classes, based on their capabilities and functionality, and show what tasks and knowledge processing operations they support.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsPreview
Unable to display preview. Download preview PDF.
References
Henninger, S.: Case-Base Knowledge Management Tools for Software Development. Automated Software Engineering 4, 319–340 (1997)
Lawton, G.: Knowledge Management: Ready for Prime Time? IEEE Computer 34(2), 12–14 (2001)
Nonaka, I., Takeuchi, H.: The Knowledge Creating Company. Oxford University Press, Oxford (1995)
Wiig, K.: Comprehensive Knowledge Management - Working Paper. Knowledge Research Institute, Inc. (1999), http://www.knowledgeresearch.com/downloads/compreh_km.pdf
Document and Content Management, http://www.microsoft.com/sharepoint , http://docushare.xerox.com , http://www.lotus.com/home.nsf/welcome/km , http://www.hyperwave.com , http://www.documentum.com
Collaboration Services, http://www.microsoft.com/windows/netmeeting , http://www.lotus.com/home.nsf/welcome/sametime , http://www.lotus.com/home.nsf/welcome/quickplace , http://www.groupsystems.com , http://fc-md.umd.edu/eworkshop
Data and knowledge Discovery, http://www.autonomy.com , http://www.spotfire.com , http://www.digimine.com , http://fc-md.umd.edu/vqi/
Expert Networks, http://www.abuzz.com , http://www.sopheon.com/
Knowledge Portals, http://www.plumtree.com http://www.OptimalView.com , http://www.ascentialsoftware.com , http://www.lotus.com/home.nsf/welcome/kstation
Customer Relationship Management, http://www.askit.com , http://www.askmecorp.com , http://www.remedy.com , http://www2.xerox.com/go/xrx/knowledgest/knowledge_section.jsp?id=19238
Competence Management, http://web.skillscape.com , http://www.tacit.com
Intellectual Property Management, http://www.patentcafe.com , http://www.contentguard.com
E-learning Management Systems, http://www.hyperwave.com/e/products/els.html , http://www.wisdomtools.com , http://www.firstdoor.com , http://www.tutor.com
Agresti, W.: Knowledge Management. Advances in Computers 53, 171–283 (2000)
Basili, V.R., Tesoriero, R., Costa, P., Lindvall, M., Rus, I., Shull, F., Zelkowitz, M.V.: Building an Experience Base for Software Engineering: A report on the first CeBASE eWork-shop. In: Proceedings of Profes (Product Focused Software Process Improvement), Bomarius, Frank and Komi-Sirviö, Seija, pp. 110–125. Springer, Heidelberg (2001)
Lindvall, M., Rus, I., Jammalamadaka, R., Thakker, R.: Software Tools for Knowledge Management, DACS State-of-the-Art-Report (2001)
Rus, I., Lindvall, M.: Knowledge Management in Software Engineering. IEEE Software 19[3], 26–38 (2002)
Rus, I., Lindvall, M., Sinha, S.: Knowledge Management in Software Engineering, DACS State-of-the-Art-Report (2001)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2003 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Lindvall, M., Rus, I., Sinha, S.S. (2003). Technology Support for Knowledge Management. In: Henninger, S., Maurer, F. (eds) Advances in Learning Software Organizations. LSO 2002. Lecture Notes in Computer Science, vol 2640. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-40052-3_9
Download citation
DOI: https://doi.org/10.1007/978-3-540-40052-3_9
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-20591-3
Online ISBN: 978-3-540-40052-3
eBook Packages: Springer Book Archive