Abstract
e-Learning can be seen as service creation process including core, enabling and enhancing services. We focus on enhancing services for managing thesis and seminar processes at our university in order to support transparency, track-ability, communication, and success for our students and lecturers. We analyze the processes for bachelor, master, and PhD theses and bachelor and master seminars. Consequently, we suggest process templates to cover these processes. The process templates are implemented as an enhanced IT web application, named ThesesDB, utilizing modern web technologies and used in our lectures. We evaluate our approach by the Computer System Usability and USE Questionnaire.
This is a preview of subscription content, log in via an institution.
Buying options
Tax calculation will be finalised at checkout
Purchases are for personal use only
Learn about institutional subscriptionsNotes
- 1.
We are aware that lecture assessments are a increasingly used instrument to establish the client (student) assessment of the service provider (lecturer), however, at least in Germany, the consequences of bad or even good assessments for a lecturer are very limited.
- 2.
https://www.djangoproject.com/ (last accessed 02/2016).
- 3.
The application process is currently not implemented in the ThesesDB. However, there are no technical limitations to extend ThesesDB with this functionality.
References
Alanazi, A., Abbod, M.: E-Learning repository system for sharing learning resources among Saudi universities. In: Vincenti, G., Bucciero, A., Vaz de Carvalho, C. (eds.) eLEOT 2014. LNICSSITE, vol. 138, pp. 10–18. Springer, Heidelberg (2014). doi:10.1007/978-3-319-13293-8_2
Berry, L.L., Parasuraman, A.: Building a new academic field - the case of services marketing. J. Retail. 69(1), 13–60 (1993)
Caione, A., Guido, A.L., Paiano, R., Pandurino, A., Pasanisi, S.: E-learning project assessment using learners’ topic in social media. In: Vincenti, G., Bucciero, A., Vaz de Carvalho, C. (eds.) eLEOT 2015. LNICSSITE, vol. 160, pp. 92–100. Springer, Heidelberg (2016). doi:10.1007/978-3-319-28883-3_12
Eybers, S., Giannakopoulos, A.P.: Student engagement in an online enviro-nment: are we trying to mimic contact education? a South African perspective. In: Vincenti, G., Bucciero, A., Vaz de Carvalho, C. (eds.) eLEOT 2015. LNICSSITE, vol. 160, pp. 68–75. Springer, Heidelberg (2016). doi:10.1007/978-3-319-28883-3_9
Grönroos, C.: Service Management and Marketing: Customer Management in Service Competition, 3rd edn. John Wiley & Sons, Chichester (2007)
Gummesson, E., Lehtinen, U., Grönroos, C.: Comment on nordic perspectives on relationship marketing. Eur. J. Mark. 31(1–2), 10–17 (1997)
Harvey, P.H., Currie, E., Daryanani, P., Augusto, J.C.: Enhancing student support with a virtual assistant. In: Vincenti, G., Bucciero, A., Vaz de Carvalho, C. (eds.) eLEOT 2015. LNICSSITE, vol. 160, pp. 101–109. Springer, Heidelberg (2016). doi:10.1007/978-3-319-28883-3_13
Johnston, J., Killion, J., Oomen, J.: Student satisfaction in the virtual classroom. Internet J. Allied Health Sci. Pract. 3(2), 1–7 (2005). Article ID 6. http://nsuworks.nova.edu/ijahsp/vol3/iss2/6/
Lewis, J.R.: IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use. Int. J. Hum.-Comput. Interact. 7(1), 57–78 (1995)
Lund, A.M.: Measuring usability with the USE questionnaire. Usability Interface 8(2), 3–6 (2001)
McFarland, D., Hamilton, D.: Factors affecting student performance and satisfaction: online versus traditional course delivery. J. Comput. Inf. Syst. 46(2), 25–32 (2005)
Radhamani, R., Sasidharakurup, H., Sujatha, G., Nair, B., Achuthan, K., Diwakar, S.: Virtual labs improve student’s performance in a classroom. In: Vincenti, G., Bucciero, A., Vaz de Carvalho, C. (eds.) eLEOT 2014. LNICSSITE, vol. 138, pp. 138–146. Springer, Heidelberg (2014). doi:10.1007/978-3-319-13293-8_17
Tullis, T., Albert, B.: Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics, 2nd edn. Elsevier/Morgan Kaufmann, Amsterdam (2013)
Author information
Authors and Affiliations
Corresponding authors
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2017 ICST Institute for Computer Sciences, Social Informatics and Telecommunications Engineering
About this paper
Cite this paper
Ball, F., Hummel, T.P., Sonnenbichler, A.C., Schweigert, VA. (2017). ThesesDB – Single-Source of Information and Workflow Support for Students’ Work. In: Vincenti, G., Bucciero, A., Helfert, M., Glowatz, M. (eds) E-Learning, E-Education, and Online Training. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 180. Springer, Cham. https://doi.org/10.1007/978-3-319-49625-2_16
Download citation
DOI: https://doi.org/10.1007/978-3-319-49625-2_16
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-49624-5
Online ISBN: 978-3-319-49625-2
eBook Packages: Computer ScienceComputer Science (R0)